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Customer Service Advisor

Posted 26 January by Ombudsman Services Featured Ended

Customer Service - Complaints

£18,000 per annum starting salary

Permanent contract

At Ombudsman Services, we are highly motivated to attract the very best talent to deliver an excellent service and experience to consumers and in support of this, we are delighted to introduce a number of full time job opportunities to join our Enquiries contact centre as a Customer Service Advisor handling complaints.

These opportunities are available on a full time, permanent basis, and will be based at Daresbury Park, Warrington. There will be a three week classroom induction which will be based at the Daresbury Park site, Monday - Friday, 10.00 am - 6.00 pm. Hours of work are 37.5 hours per week on the following working patterns :

Monday - Friday 10.00 - 6.00 pm.

Monday - Friday 12.00 - 8.00 pm.

The Enquiries team is at the heart of our business and we are looking for applicants who can demonstrate a strong motivation for and experience from a customer focused, ideally complaints handling background with great IT skills and administration.

A successful Customer Service Advisor at OS will excel in handling complaints in core business sectors, whilst contributing to the delivery of high quality service and correspondence for Consumers contacting OS. Our Customer Services Advisors have direct contact, via telephone, email and letter, with members of the public who are currently experiencing frustrations with on-going (sometimes lengthy) complaints processes with their service providers.

Our values are core to how we do things at OS and our commitment to excellent quality service comes from our passion for putting things right. You will be offered an exciting career in a learning, inquisitive culture where we work together and are trusted to make a difference every day.

The role of our Customer Service Advisor is a pivotal complaints handling role in the business and one that demands composure, resilience and a considered approach.

For this reason, it is imperative that we identify and appoint Customer Services Advisors who have:

Outstanding customer service ability and complaints handling skills
Demonstrable customer service experience within a similar customer service-based environment, with the ability to efficiently and effectively process consumer enquiries through a variety of channels i.e. digitally, telephone, email, post & social media.
Ability to accurately capture all the relevant data and details of a complaint through open communication and consideration
Excellent written communication skills, grammar and punctuation
A positive 'can do’ attitude along with the ability to remain impartial yet empathetic
Resilience when dealing with a high volume of complaint calls each day

All CV’s will be assessed against robust sifting criteria in the first instance. Please be aware that all correspondence regarding next steps will be via email.

We would like to thank you for taking the time to apply for this vacancy and your interest in our organisation.

Ombudsman Services is an equal opportunity employer and welcomes applications from all sections of the community.

Required skills

  • Communication Skills
  • Complaint
  • Grammar
  • Resilience

Reference: 34329626

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