Customer Service Advisor

Posted 25 January by Pertemps Lloyds

Customer Service Advisor
Location: Leeds
Pay Rate : £9.43/hour

Do you thrive on giving excellent customer service? Could you help our customers with their financial needs?

Pertemps Managed Solutions are working in partnership with a leading UK based financial services group. So if you’ve got great customer service then, we’d love to speak with you!

You will be part of an inclusive, values-led culture focused on making a difference to customers, businesses and communities. You can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

JOB ROLE:

This is a 6 month temporary role with the long term potential to go permanent. These positions are offering a pay rate of £9.43 per hour. You will be working 35 hours per week on a shift pattern across Monday to Sunday. The shift operating hours will be in between 08.00 am to 22.00 pm. There is a discretionary bonus scheme and pension with this role. During your first few weeks you’ll receive excellent support and training.

KEY RESPONSIBILITIES:

  • Taking inbound calls from customers regarding banking issues and setting up new accounts
  • Ensure that all work is completed in accordance with established processes, practices and guidelines
  • Respond to customer queries and enquiries, with a satisfactory resolution, referring to senior colleagues where appropriate
  • Contribute to the completion of the team's workload
  • Engage with other providers via telephone to achieve required outcome for the customer
  • Working in a team environment in an open plan office

WHAT’S IN IT FOR YOU?

  • Excellent training
  • Great rates of pay
  • Potential for extension or a permanent position
  • The opportunity to work alongside a fantastic, supportive, fun team

Please get in touch with Pertemps Managed Solutions if you’re interested in becoming a customer service professional. You will receive a call from one of our dedicated resourcers who are based in Reading, please note the number calling you will start with 01189.

Together We Make It Possible.

Reference: 34322733

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