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Customer Service Advisor

Posted 24 January by Search Consultancy Easy Apply Ended

Calling Customer Service Professionals

Are you looking for the next exciting step in your career?

Our client, a rapidly expanding fin-tech company based in Edinburgh city centre is looking for career minded customer service professionals to join their elite team providing tailored financial service software products to businesses.

Your day will consist of

* Providing an outstanding level of service to enquiries via web, email, phone and other channels.
* Investigating and diagnosing issues and questions using company and online resources.
* Becoming an expert and trusted advisor in finance and payments industry topics.
* Identifying process improvements, providing feedback to product teams and testing new features.
* Maintaining internal communication and have a good understanding of compliance within applicable policies and legislation.

You'll need to be


* A passionate customer service professional who takes genuine pride in delivering outstanding service.
* Proactive, inquisitive and solutions driven.
* Experienced with MS Office, web technology and business applications.
* A team player who is driven and determined to make a difference.
* Flexible to work core hours and some weekends.
* Keen to learn, develop, and progress within the company.
* Preferably experienced in financial services/call centre environments.
* Able to pass a disclosure and background check

If this sounds ideal and you're serious about kick-starting your career in 2018- then please apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 34307908

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