Customer Service Advisor

Posted 23 January by JHR

Customer Service Advisor

Leeds City Centre

Salary: £15,445 per annum plus 25 days holiday, free parking and annual bonus

Hours: 5 week rotation shifts (hours between 8.45am - 7.30pm with one Sat morning per month)

All applicants MUST be able to pass a credit check and a CRB check!

Company & Role Overview:

Our client, an award-winning financial services company, provides finance solutions to consumers and businesses. They’ve recently been rated as one of the" Sunday Times Top 100 Best Companies to Work For" with an impressive employee retention rate of 83%. Due to natural growth, they’re now seeking two Part time, Customer Service Advisors to join their offices in Leeds City Centre.

The company are heavily invested in their employee’s which is why they provide an in-depth induction to all employees which covers the company background and their principles as well as providing full training to ensure you’re up to date and confident in the role.

Responsibilities:

• As a Customer Service Advisor, you will be handling inbound calls from existing customers and will strive to offer the best service ensuring they receive a positive experience in their dealings with the company

• Assess and resolve enquiries, requests and complaints mainly on the phone but also via email and letter

• Taking ownership of all customer interactions and demonstrating an empathetic and professional approach to difficult scenarios

• Adhering to Customer Service call evaluation structure as well as adhering to Data Protection Policies always

• Maintaining a high level of professionalism always

• Accurately maintaining company systems with accurate and up to date information

• Transferring calls through to internal departments and liaising with colleagues in other areas of the business

• Provide a high level of excellent customer service always to ensure all customers have had a pleasant and professional experience through their dealings with the company

• Assess and resolve enquiries, requests and complaints primarily via phone, but also by post, email or other electronic channels to ensure that customer enquiries are resolved at first point of contact

Benefits:

• Full training and development opportunities including courses and workshops

• Annual bonus

• Annual salary review

• Free Parking

• Opportunity to buy and sell holidays

• Opportunity to work within a 5-minute walk from Leeds train station

• Childcare vouchers

• Pension scheme

• Gym membership

If you’re looking for an opportunity to build a career within a forward-thinking organisation where you will be rewarded for your hard work and will have the opportunity to develop and grow, please apply now!

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment - Recruitment Agency)

Required skills

  • Advisor
  • Customer Service
  • Annual Bonus

Reference: 34293768

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