Customer Service Advisor / Order Manager
Duration: 12 month contract
Environment: Customer Services Executive, Order Manager, Order Administrator, Service Delivery, Provisioning, Co-ordinator, Data Entry, Customer Relationship Management, Service, Account Manager, Analyst, Office Support, Order Management Executive, Sales Support Representative, Co-ordinator, Project Assistant, Administration, Administrative Officer, Telco, Government, Telecoms, IT, Excel, Microsoft Office, Carrier, Service Provider, ISP, 3rd Party Supplier, Relationship Management, IP, MPLS, WAN, IPVPN, ADSL, ITIL.
A fantastic opportunity has arisen for a customer facing, customer focused customer service advisor, client relationship manager, administrator, order management or sales support coordinator to join an international telecoms service provider to help deliver the best possible service experience for enterprise customers throughout the order delivery cycle, working as a Customer Services Advisor and Order Manager.
The Customer Service Advisor and Order Manager owns the customer relationship for Service Delivery for designated customers, driving delivery across all internal teams to ensure orders are planned and provisioned in line with customer requirements. The role is required to manage the customer expectations at all times ensuring that any chances in order status are clearly understood and agreed to.
You will engage with customers to ensure that they are up to date with the progress of their orders as will strive to complete the project as quickly as possible and will manage and develop internal and external customer relationships to ensure the highest level of service is delivered at all times.
Working for this highly respected & global telecommunications brand as part of the ITIL Service Delivery and Customer Operations team, the position is offered on a 12 month contract basis.
As the Customer Service Advisor and Order Manager you will:
# Proactively manage orders through to completion, focusing on meeting agreed target completion dates
# Ensure effective and timely communication is maintained with the customer throughout the order delivery process
# Identify customer delivery issues during the provisioning cycle and resolve in a timely manner
# Escalate issues where required. Ensure the customer is kept up to date with any issues or delays
# Ensure correct scheduling with the customer and internal teams for the customer install/cut-over activity
To be considered for this role you should have:
# Excellent communication and organisation skills
# A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
# Attention to detail
# Willingness to learn
# Any candidates with experience in a Customer Relationship Management role or a Sales Admin role within a Telecoms or technology based company are highly desirable.
- Global Telecommunications