This job has ended. Find similar jobs.

Customer Service Advisor

Posted 18 January by RCM Recruitment Limited Easy Apply Ended

Sales Support/Customer Service Advisor

Responsible for performing all activities related to post-sales support including but not limited to the following:

  • Provide support to Inside Sales
  • Provide support to other departments when needed
  • Proactive Expediting
  • Reactive Expediting
  • Customer Satisfaction
  • Place orders and follow up on any Customer Service issues
  • Resourcing

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE SALES SUPPORT/CUSTOMER SERVICE AGENT

  • Work with the Sales Agents to help resolve their service issues
  • Ensure customers are kept up to date with the status of their orders
  • Take incoming Sales/Service calls from customers
  • Respond to emails from other departments in a timely fashion
  • Process Internal orders placed by our US/Canada facility
  • Process eBay orders generated from our eBay site
  • Also look to promote the Values of our client with every order

KNOWLEDGE & SKILLS REQUIRED

Strong computer proficiency and ability to learn new software quickly

Typing proficiency

Strong problem-solving skills

Strong organizational skills

Excellent attention to detail

Excellent written and verbal communications

Good time management skills

Must be able to multi-task

Ability to work at fast pace

Work well in a team environment.

Ability to maintain confidential information

This Sales Support/customer Service role is offering an 18K basic salary with further career progression opportunities available.

The role is working Monday-Friday no weekends.

Required skills

  • Customer Service
  • Management
  • Post-Sales
  • Time Management
  • Computer Proficiency

Reference: 34263762

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job