Customer Service Advisor
Location: Bournemouth Town Centre
Salary: Up to £20,000.00 per year + excellent benefits
Hours: Shifts between Monday - Friday 9am - 6pm, Saturdays 10am - 4pm
Our client is a reputable and well known employer located in the Bournemouth town centre. They are currently looking for a Customer Service Advisor to join friendly and fun award-winning team. They are one of the fastest growing providers within their sector and supply thousands of customers with a high quality service every day.
What you'll do:
Our client believes that customer service is so much more than just answering questions. You will have an integral part to play in bringing to life their commitment to put customers at the heart of everything they do. You'll directly impact business goals through providing feedback to their product team and ensure their customers are always listened to, engaged and supported.
You'll love this role if you get your kicks by helping others. We are looking for someone who thrives on solving problems and creating long-term customer relationships. You won't be judged on the number of calls you handle, but rather on the positive impact you make to every customer.
You will be expected to build real rapport, understand callers' needs and concerns, and always find the right solutions.
The team delivers brilliantly every time and their advisors help thousands of customers every month, so if you're upbeat, motivated and customer focused, then get in touch with us today to find out more!
What you'll bring:
To be successful, you'll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for our client's customers every day. Resolving the complex problems won't faze you, and you'll be able to build a good understanding of their products and services to help answer customer queries, all the while acting within operational processes and procedures.
The Centre is open 9am-6pm Mon-Fri, occasional Saturdays on a rotational basic 10am - 4pm, so your hours of work are likely to always be between these hours, and your shifts will be confirmed in advance.
In return for your hard work this company will offer you the following benefits:
- Generous holiday entitlement of 20 days plus bank holidays - although you should note that Bank Holiday working is a feature of this role.
- Generous incentive scheme which ranges from free pizza to cash prizes
- Professional Development Plans & Fast Progression
- Discount Travel Scheme
- Company Nights Out
- Town centre location with great transport links
- Dress down Fridays!
- Medical benefits including free eye tests
- Free weekly cooked breakfast
- Free Tea, Coffee, Refreshments & Fruit
- Break area with TV's and games consoles for your entertainment
So if you have excellent customer service skills and are keen to develop your career in a growing Company, get in touch today.