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Customer Service Advisor

Posted 5 January by Cordant Contact Centre Ended

Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Northampton. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:
As a Mortgage, New Business Consultant, you'll respond to enquiries by phone, you will be speaking to our members but a high proportion of the calls you take will be from brokers and solicitors. You'll exceed expectations by delivering a personal, accountable, friendly and knowledgeable service and always ensuring a high level of accuracy is maintained. You don't need experience in call centres or mortgages for this role, we are looking for customer focused candidates who have the right attitude & enthusiasm for always ensuring the customer gets the best outcome.

Ideal candidate experience:
Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

  • Have a willingness to learn.

  • Have the ability to follow processes and policies.

  • Be able to manage you time effectively.

  • Able to work under pressure & to high targets

Hours of work:

Monday to Sunday - candidates need to be flexible for hours!

Pay rate: £8.79 per hour

This is a fantastic temporary to permanent opportunity with lots of progression and development available.

We have a start dates in early 2018 - APPLY NOW!!

Cordant People are an equal opportunity employer.

You must be able to pass a credit check and a CRB Check!


Cordant is acting as an Employment Business in relation to this vacancy.

Required skills

  • Banking
  • Call Centre
  • Computer Literate
  • Customer Service
  • Finance
  • Telephony Experience

Reference: 34154094

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