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Customer Service Advisor

Posted 5 January by Kerr Recruitment Ended

Customer Service Advisor

£18K pro rata

Full Time Temporary until mid March

NW & SE London

Shifts from Monday to Sunday rotating between 8.30am to 9.30pm

We have an exciting temporary opportunity (possibility to transform into a permanent position at the end of the period) available with an international e-commerce company providing one-of-a-kind personal products to customers all over the world. Looking for enthusiastic people able to provide the best customer service quality.

Main responsibilities

  • Deliver the highest possible levels of Customer Service at all times in order to preserve the image of the company.
  • Work in conjunction with the Customer Service Supervisor to escalate to other departments any feedback provided by customers in order to improve the systems.
  • Recognise & Report any system issues with the company website, App or Internal systems.
  • Offering an efficient and friendly service to existing and new customers in relation to handling amendments, cancellations, refunds, special requests and requirements on existing orders.
  • Participate in team meetings and forums.
  • Provide support to Customer Service Supervisor and Customer Service Manager.

Experience

  • Excellent English is a must.
  • Being comfortable over the phone and able to answer queries via emails and on social media platforms.
  • Communication Skills: Able to deal with customers and staff at all levels.
  • You must have a great attitude, be positive and tenacious.
  • Strong attention to details.
  • Basic knowledge of Excel and Word.
  • Must show a willingness to learn about new systems and procedures as well as responsibilities.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Required skills

  • inbound
  • call centre
  • e-commerce
  • customer support
  • b2c
  • customer service
  • london
  • online
  • internet
  • call center

Reference: 34153603

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