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Customer Service Advisor

Posted 4 January by BG Retail Ended

About Us

We're an online retailer based in Crewe operating across a variety of sales channels with multiple brands. With a focus on the automotive sector, we sell accessories and parts on a variety of sales channels, including our own websites & marketplaces like eBay and Amazon (search 'Van Demon' to see examples of our work).

For the last 4 years, we've hit triple digit growth and this year is no exception. We're now looking for an enthusiastic Customer Service Advisor.

The Role

As Customer Service Advisor, you'll be the first point of contact for our customers across all of our sales channels. You'll be helping them to complete purchases and helping to put things right when things go wrong. Daily activities will include:

  • Responding to customer enquiries via Phone, Email and Live Chat
  • Processing & confirming customer orders
  • Processing product returns
  • Assisting with and following up customer service issues
  • Responding to any customer feedback
  • Monitoring marketplace sales channels like eBay & Amazon to make sure we adhere to strict
  • performance indicators
  • Reporting on KPI
  • Helping us to improve our customer satisfaction

Skills Required

  • Previous experience in a Customer Service role
  • Knowledge of performance indicators on Amazon & eBay (ideally)
  • Excellent computer skills
  • Confident and polite phone manner
  • Great communication skills
  • Good at prioritising workload

Details

Here's the specifics:

Job Title: Customer Service Advisor

Salary: Between £17’000 - £19’000 pa depending on experience

Contract Type: Full-time, permanent.

Hours: 37.5 hours per week

Holidays: 28 days including bank holidays

Start Date: ASAP

Required skills

  • Automotive
  • Customer Service

Reference: 34139692

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