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Customer service advisor

Posted 4 January by Aston Jones Recruitment Ended

The Company

My client is one of the UK’s leading mortgage broker offering independent mortgage and protection advice to clients. They have been established for over 20 years and employ over 250 people. They have won numerous awards and have a fantastic reputation within their sector.

The Role

They are looking for an experienced Customer Service Advisor that has experience working within a contact centre environment. My client will offer you training and development to build on your customer service skills and develop you into a Case Manager. You must have a consultative approach to your work to be considered for this role as you will be given.


  • To liaise between the client and the lender to ensure that the mortgage application proceeds quickly and efficiently
  • To accurately note all actions/communication on the in-house database
  • Proactively keep all interested parties (Client, Estate Agent, Solicitor, Adviser and lender) updated ensuring that a high level of service is maintained in a professional manner
  • Liaising with Life Insurance companies to obtain acceptance terms for life cases
  • Maintain positive working relationships with the mortgage advisers
  • Ensure the completion of Customer Introduction Call within lender specified timeframes
  • Chase clients and solicitors for exchange and completion dates
  • Ensure consistent high performance in customer service scores and the review website
  • To complete all administration in a timely and accurate manner
  • Obtaining updates from lenders
  • Requesting documents and information from clients
  • Handling client assets
  • Trouble shooting any cases that don’t run smoothly through your own activity and co-operation with the Mortgage adviser
  • keeping the purpose built IT system up-to-date with all case activity

Key Skills & Experience

  • Experience working within a contact centre environment is preferred
  • Ability to communicate clearly and concisely, orally and in writing with clients, colleagues and business contacts. A good telephone manner is essential
  • Good working knowledge of IT systems including Microsoft Office
  • Experience working and adhering to company standards and procedures
  • Ability to work to deadlines and prioritise workload
  • Must be motivated and enthusiastic with a 'can-do’ attitude
  • A good team player but also able to work on own initiative

The Benefits

  • Competitive salary of £17,000 per annum
  • Quarterly reviews (Performance related) allowing you to earn a higher salary
  • Working hours: Monday to Friday 9am to 5:30pm (One shift to be 10.30am-7pm excluding Fridays)
  • Relaxed working atmosphere
  • Company pension and private health insurance
  • Great office and location in the heart of Newcastle upon Tyne
  • Chance to gain professional qualifications funded by my client

This is a fantastic opportunity to join a reputable organisation who are continually growing. If you have a background in customer service and sales, then I’d be keen to hear from you.

Start date 12th March 2018

Required skills

  • Administrative Duties
  • Customer Service
  • Organisational Skills
  • Telephone Manner

Reference: 34139683

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