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Customer Service Advisor

Posted 4 January by Beacon Plus (UK) Ended

This successful and established Insurance Claims handler based in Tonbridge, Kent provide various major insurance providers with an effective and cost-efficient service, handling Home Insurance Claims from start through to settlement and providing a high level of customer service to all policy holders. Due to ongoing expansion my client is currently seeking a Customer Service Assistant to support their claims teams with the following tasks:-

  • Answer inbound calls from policy holders
  • Take messages
  • Take initial, basic details of the home insurance claim
  • Load new claims onto the system
  • Transfer calls
  • To provide excellent customer service at all times

This is an excellent opportunity to join a successful, local employer that will offer ongoing career progression and ideal applicants will have an excellent telephone manner and experience in a phone based role, coupled with superb customer service skills and a warm and confident approach. You will also be IT literate and have fast and accurate keyboard skills.

Salary is £16,000 + up to 10% annual Bonus and there is free parking available and 22 days holiday per annum.

Can all applicants please apply attaching an up to date CV.

Required skills

  • Claims
  • Customer Service
  • Insurance
  • Telephone Manner
  • Answering Phones

Reference: 34137276

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