Customer Service Advisor

Posted 3 days ago by The Work Shop Easy Apply

Customer Service Advisor - Romsey SO51 - £17,243 rising to £18,449

As a Customer Service Advisor, you will be responsible for handling incoming calls from existing customers, regarding queries relating to a retail based products they have purchased from the company.

Duties for the Customer Service Advisor:

- Providing support to customers on retail based products via telephone
- Answering queries and advising on how to use the purchased product
- Providing resolutions to any faults that have occurred
- Handling and resolving complaints
- Providing a strong level of customer service at all times

Candidate Competencies:

- Strong communication skills
- Excellent telephone manner
- Customer Service experience
- A-C Grade in English GCSE


The Customer Service Advisor role may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.

As a Customer Service Advisor you will work 8 hour shifts over 5 days, to include a minimum of one weekend shift per week. You will receive a day off in the week for working a Saturday or Sunday. Free parking is provided and the company is a 5 minute walk from the train station. Excellent benefits are provided such as subsidised gym membership, on site canteen, discount on products and team incentives. The pay starts at £17,243 rising to £18,449 as you progress.

Required skills

  • Advising
  • Calls
  • Customer Service
  • Queries
  • Telephone Manner

Reference: 34124162

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