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Customer Service Advisor

Posted 7 February by Ascendant Recruitment Ended

TEMP TO PERM

CUSTOMER SERVICE ADVISOR

£8.25-9 per hour

Job Purpose

  • Ensure work is completed in the most effective and efficient way for the business and customer
  • Support the other departments in dealing with customer queries
  • Manage and understand the expectations of the customer and to ensure service lines are adhered to

Accountability/Key Responsibilities

  • Ensure all work is completed within customer SLA’s and internally agreed targets
  • Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way
  • Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
  • Provide support to your colleagues on complex queries by sharing skills and knowledge
  • Document and assist in the resolution of customer complaints, escalating where necessary
  • Take full ownership of issues, and to ensure timely, effective resolution
  • Customer focused; can identify and respond to customer’s needs

Good problem solving skills, able to grasp problems quickly and draw informed conclusions

  • Able to work in a complex environment with conflicting demands
  • Anticipates issues and is pro-active in dealing with them
  • Can manage own time to meet daily requirements
  • Flexible, willing and able to cope with change with the ability to work under pressure
  • Positive and enthusiastic with a can do attitude
  • Conscientious, accurate and diligent

Knowledge

  • Good level of written and spoken English
  • Good level of Microsoft office packages (Excel, Word, etc)
  • A high level of computer and system literacy (able to use multiple systems to complete a process)
  • Previous customer service experience / experience in a contact centre
  • Ideally experience making outbound calls or handling calls
  • Experience of working within a target based environment

IF YOU HAVE THE ABOVE SKILLS AND EXPERIENCE THEN APPLY TODAY! YOU MUST BE AVAILABLE TO START WORK IMMEDIATELY!

Required skills

  • Calls
  • Complaints
  • Customer Service
  • Problem Solving

Reference: 34033615

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