Customer Service Advisor

Posted 13 April by Staff One Easy Apply

Customer Service Advisor | £7.50 Per Hour | Immediate Start

We are offering the opportunity to be part of something new that follows the customer journey from end to end with great prospects and career progression.

The Role:

We are looking for a friendly, enthusiastic customer service advisor to join our hardworking team based in the heart of Sheffield. Prior experience in a similar position is preferred although training will be provided.

Ideal Candidates:

This role will suit candidates with a wide range of abilities and experience and we are particularly looking for a person with the following skills:

  • Friendly, professional and courteous.
  • Polite and confident telephone manner.
  • Excellent written communication skills.
  • Self-motivated and able to prioritise own work load.
  • Attention to detail.
  • Good working knowledge of IT applications such as Word, Office and Excel.

Hours of Work:

08:30am - 5pm Monday - Friday .

Responsibilities include:

  • Delivering the highest level of customer service to ensure our customers always have the best experience.
  • Corresponding with customers daily to ensure they are kept up to date with any changes to their account or service and the status of service.
  • Handling customer queries and complaints via telephone and email in a polite and positive manner.
  • Recording and updating customer information accurately on CRM system.
  • Liaising daily with external partners.
  • Protect customer information in accordance with relevant legislations.
  • Ensuring that customer feedback is actively pursued, considered and appropriate action taken.
  • Maintaining positive customer relationships.

Training is provided for all our staff, encouraging you to develop your career with us.

Required skills

  • Advisor
  • Complaints
  • Customer Queries
  • Customer Service
  • Queries

Reference: 33947751

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