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Customer Service Advisor

Posted 8 January by Pontoon Easy Apply Ended

MBNA Customer Service Advisor

You will be working in MBNA's Customer Services department handling a large variety of inbound calls from our Credit Card customers. Calls range from simple questions to more complex queries and you will have the opportunity to find a resolution by offering the appropriate services, products and benefits to the customer.

Qualities and Experience:

  • Customer focused and Excellent communicator
  • Good telephone manner
  • Computer Literate
  • Punctual
  • Ability to work well under pressure within a fast paced environment

Benefits:

  • On-site subsidised restaurant
  • On site subsidised coffee bar
  • Full Training for the role plus the opportunity to learn and develop other skills
  • On site sports facility with access to a full size football pitch, squash courts, fully equipped gym, tennis courts and basketball court
  • Free on-site secure staff parking
  • 33 days Paid Annual Leave (inclusive of Bank Holidays)
  • The potential to be made a permanent MBNA employee based on a performance and eligibility criteria

Pay:

£9.62 p/h for shifts starting between 7.45am and 11.00am

£10.58 p/h for shifts starting after 11am

Location:

MBNA's Chester campus is part of the beautifully-landscaped Chester Business Park, nestled in the Cheshire countryside, and with easy access to the North West, including Liverpool, Manchester and North Wales

Hours:

15 week rota with an average of 35 hours per week over 7 days

Earliest start 7.45am, Latest finish 22:15

Please note: Any successful candidates will need to consent to a background screening check being completed prior to starting the assignment. Due to the nature of the training, holidays in the first 8 weeks are subject to approval.

Pontoon is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Reference: 33926480

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