Customer Service Advisor
We are looking for people ready to take on the next challenge, we have great career development opportunities in customer service. If you are motivated, hardworking and looking to expand your customer service experience in a fast past environment, we would love to hear from you.
Fantastic new opportunities are available at our site now established in the iconic Ship Building at Derriford Business Park. We are a successful global company with sites all around the world, supporting our well known clients in delivering first class customer service every day. As we continue to grow, we are looking to welcome aboard people with a passion for helping customers and solving problems to help us become a flagship for customer service in Plymouth.
A day in the life of a customer service advisor
Our Client is known for their commitment to providing excellent customer service. Speaking to customers about their general and billing queries over the telephone in our busy contact centre your warm professionalism, expertise and brand values ensure the customer journey is the very best each and every time, treating each customer like a member of the family.
You understand that not every customer is a happy customer when they first contact us but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.
To support you in joining our crew full training is provided on our computer systems, processes and core brand values to ensure you have the skills to bring your customer service experience to life.
Served by public transport and with onsite parking, our site within the Ocean City of Plymouth offers a straightforward commute from surrounding areas.
You will be welcomed onto our comfortable open plan call decks with green views and accessible outside spaces. Whether you want to bring your own refreshments or visit our neighbour’s discounted onsite cafeteria, you can relax in our spacious break areas.
Energise your career and #jointheconversation!
To join our crew, we ask that you:
- have customer service experience
- have confidence in learning and using a variety of computer systems at work
- are comfortable in turning sometimes tricky customer service experiences around so that our customers remain happy and loyal
- are able to create a great customer service experience through your verbal and written communication skills
What you need to know:
Permanent contracts avaialble
Our training period runs Monday-Friday 8.30am-5.30pm for 4 weeks.
Our customers need to be able to contact us throughout our opening hours which are …
9am-8pm Monday to Friday and 8am - 2pm Saturday…
…and so our team do cover earlier and later shifts and some weekend shifts too.
As a customer service advisor we aim to publish your shifts 3 weeks in advance.
Pay rate £8.75 per hour
Opportunities for career progression- we encourage our employees to develop and progress within the business and look to our own talent pool when positions become available.
Corporate Perks- an exclusive online platform that helps you to save money on shopping and entertainment.
Sitel Plymouth pledge a commitment to guaranteed interview for those with an Armed Forces background providing the minimum requirement is met.
Holiday entitlement- 20 days + 8 days bank holiday.
Employee Assistance Line- free and confidential information and advice via telephone.
Company Benefits- pension scheme, childcare voucher scheme and help with eyecare.
Dress Down Days- casual wear on Fridays, Saturdays and Sundays
£10 Gym member at Adrenaline alongside 20% Park facilities
20% off Clip and Climb activities
Free WiFi on site
Our training periods are paid.
- Call Centre
- Customer Care
- Customer Service
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