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Customer Service Advisor

Posted 23 November by Reed Featured Ended
Reed Business support are once again proud to representing another forward thinking business looking for a Customer Service Advisor to join their team on a 12 Month Maternity cover!

My client have a great opportunity for a customer focused and data savvy individual to join their fun and vibrant team in a very modern office working environment, based in Rossendale.

The role
This is a varied and interesting role and would suit motivated hands on team players. You will build quality relationships with my client’s customers, providing excellent service on customer queries.

A hands on approach is required to update information daily and work with Agents & Suppliers to ensure an accurate and timely information is provided each month to our customers.

A key part in this position will also be dealing closely with other internal departments, agents and suppliers whilst providing an accurate and excellent service to their customers.

Duties include
• Completing analysis on customers’ bills (new & existing)
• Compiling proposals and quotes to existing and new customers
• Receiving and making calls to customers & suppliers, ensuring all queries are fulfilled
• Completing & sending out customer contracts
• Processing orders with the relevant networks
• Record keeping & despatching of stock & billing information
• Logging & processing faults through to resolution
• Downloading & Uploading call data records daily
• Obtaining & Re-Billing all of the relevant charges on a monthly basis
• Ensuring bill runs are sent out on a timely basis
• Completing billing checks against agreed and billed charges
• Calculating and completing monthly agent commission reports
• Other duties, as and when required

Hours of work are 08.30am to 17:30pm Monday to Thursday & Friday 08:30am to 17:00pm

However, the job holder may be expected to work outside these hours on occasion to ensure the completion of any outstanding work.

Salary will be £17,000 - £18,500

Holidays are 20 days per year (and are accrued at 1.67 per month worked) plus Bank Holidays - an additional day’s holiday is accrued for each full year worked up to a maximum of 5 days.

Due to the location of the business, the ideal candidate will be a car owner and driver.

If you have the relevant skills, the passion to provide excellent customer service and want to work for a company that is growing and appreciates their employees, then don’t delay on getting your up to date CV over to victoria.o’ or call 01772 200843. For the right candidate this role could turn into a permanent position

Know anyone who may be interested? Reed offer £50s worth of shopping vouchers for successful referrals.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 33871247

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