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Customer Service Advisor

Posted 16 November by Manpower Ended


Manpower are proud to be working alongside a four generation, family run company dedicated to the provision of Stoma, Urology and Advanced Wound care products to Ileostomists, Colostomists and Urostomists throughout the UK.

They provide a fully bespoke and personalised home delivery service for all of their customers, supplying an extensive array of Stoma products listed within the NHS Drug Tariff. Their 150 year history has taught us how important it is to ensure that all of their customers receive the highest level of service possible, and recognise that their employees are of fundamental importance to their continuing success.

As part of their successful Customer Care team you will be responsible for speaking to patients that are using Urology, Stoma or Wound Care Products, you will deliver a personalised service to include the ordering of medication and appliances. You may also be required to speak to surgeries to chase up prescription requests.

Your Responsibilities:

Manage workload to ensure all patients are contacted as per your diary schedule
Handle IB telephony queries
Ensure that all calls monitored are on target
Data entry (which may include first order for the patient)
Meet individual daily targets as set by the business
Flexible to change in order to meet business needs
Work within regulatory and Data Protection requirements
Additional duties may be assigned or existing duties may alter

Your Skills and Experience will demonstrate the following:

Resilient and flexible in a demanding and fast paced environment
Attention to detail
Uses initiative and is accountable to take ownership and action
Ability in adhering to internal and external policies and procedures
Demonstrate ability to achieve in a target focused environment
Effective communication and rapport building skills
Use appropriate questioning and listening techniques
Ability to identify own development needs
Team player

Competencies Demonstrated in the following areas:

CUSTOMER FOCUS:
Understands the importance of exceeding customer's expectations
COMMUNICATION:
Delivers a clear message to their audience in an open and effective way
PERFORMANCE:
Understands own goals and demonstrates ability to consistently work to targets
WORKING RELATIONSHIPS:
Working co-operatively with others, to be a part of a team. Ability to work with all levels
RESILIENCE/CHANGE MANAGEMENT:
Remains focused and self controlled when dealing with change.

Required skills

  • call centre
  • customer service
  • carer

Reference: 33817933

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