Customer Service Advisor

Posted 14 February by Cordant Contact Centre

Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Northampton. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:
As a Mortgage, New Business Consultant, you'll respond to enquiries by phone, you will be speaking to our members but a high proportion of the calls you take will be from brokers and solicitors. You'll exceed expectations by delivering a personal, accountable, friendly and knowledgeable service and always ensuring a high level of accuracy is maintained. You don't need experience in call centres or mortgages for this role, we are looking for customer focused candidates who have the right attitude & enthusiasm for always ensuring the customer gets the best outcome.

Ideal candidate experience:
Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

  • Have a willingness to learn.

  • Have the ability to follow processes and policies.

  • Be able to manage you time effectively.

  • Able to work under pressure & to high targets

Hours of work:

Monday to Saturday: 9am-5pm

Pay rate: £8.79 per hour

This is a fantastic temporary to permanent opportunity with lots of progression and development available.

We have a start dates in December - APPLY NOW!!

Cordant People are an equal opportunity employer.

You must be able to pass a credit check and a CRB Check!

CPCC

Cordant is acting as an Employment Business in relation to this vacancy.

Required skills

  • "sales" or "outbound" or "appointment setter" or "sales agent" or "customer service" or "inbound" or "inbound adviser" or"retail"

Reference: 33811351

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job