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Customer Service Advisor

Posted 22 December 2017 by MTrec Recruitment and Training Easy Apply Ended

The Company

Our client is a blue-chip leading employer of choice, supporting many of the world’s leading consumer brands and multi-nationals with a range of market leading technological and customer focused services, from their state of the art Newcastle office complex. Due to the expansion of their operations they are now looking for a Customer Support Advisor to join their team on a permanent basis. They are looking for individuals who are passionate about customer service to join their Newcastle team. This is an excellent opportunity if you are looking for a role where you can build strong customer relationships and can offer quality customer service.

The Role:

  • Taking a range of inbound calls from customers who have queries or issues with products they have purchased. This can be anything from explaining how to use the products, to assisting when something goes wrong.
  • Using judgement and initiative to handle sensitive customer questions and issues with empathy.
  • Gathering customer feedback when resolving issues, and recording this to help with future process improvement and product development initiatives.
  • Becoming a positive representative and an advocate for the brand.
  • Using a variety of different technologies to communicate with customers.

The Person:

  • Must be confident using technology i.e. using chat services and the latest cloud software
  • You need to be empathic when dealing with customer queries
  • Show reliance and use your initiative to deal with issues efficiently
  • Use your intuition and be confident when providing advice and support
  • Must be able to work Sun-Thurs 9am-6am

Company Benefits:

  • Competitive salary
  • Fortnightly paydays to help you throughout the month, which is a bit different from the norm.
  • A comprehensive 2-week training programme, to teach you everything you need to know and then continued help and support.
  • 28 days’ holidays which includes bank holidays and a variety of discounts through our online employee discount service, which are always helpful.

Reference: 33794051

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