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Customer Service Advisor

Posted 12 October by Manpower Ended
Manpower is currently seeking customer service advisors for our client based in Gosport. Our prestigious client supports over 300,000 government employees with a whole host of queries. These particular roles will be based in the enquiry centre where you will be required to answer incoming calls related to pay and record queries, pension queries and password resets. These are full time roles and although they are classed as temporary positions, they are expected to become ongoing rolling assignments. The operation is open from 07:00am - 19:00pm Monday to Friday with no weekend working!

In this role you will required to work 7.5 hours per day / 37.5 hours per week. 6 weeks intensive training is provided by Jenny from the training team. Jenny will take you through each of the required skill sets starting with password resets & pay and records as well as covering call coaching and navigation of the in-house computer systems. Ideally you will have previous experience of working in a call centre environment and / or customer service and must have a good basic knowledge of IT systems as well as a good telephone manner, interpersonal skills, and the ability to work to SLA's

Now the important stuff!
The pay rate is £7.95 per hour which is paid on a monthly basis, during the first 6 weeks the pay rate is £7.50*per hour. As well as 8 bank holidays we can also offer a further 23 days paid holiday a year pro rata (Jan - Dec), free parking with plenty of spaces! And to keep you refreshed there is a coffee shop & subsidised restaurant on site as well as free hot drink vending machines!

Due to the nature of the working environment security checks will be carried out prior to final offer. This will include a check for current bankruptcy notices, County Court Judgements (CCJ's) and Individual Voluntary Arrangements (IVA's) and a criminal record check for unspent convictions.
If you want to have a rewarding job & to become part of a great team without having to work weekends apply now!

*National living wage 25 years of age and over.

Required skills

  • IT
  • call centre
  • administration
  • Customer service
  • MS office

Reference: 33537989

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