Customer Service Advisor

Posted 16 January by Farmiloe and Farmiloe (WBS) Ltd

South London, 37.5 hours per week. £17 -20k,

Monday-Friday: 9 - 5:30

An exciting opportunity has arisen to join a firm which prides itself on its industry and product knowledge - gained through over 30 years of service to business customers across the bathroom sector. Having seen exciting and profitable times in recent years we are now expanding our sales office to provide a more personalised support to our B2B customers.

Customer Service Advisor - Duties & Responsibilities:

We are looking for an enthusiastic individual who has a desire to succeed within a busy office environment. Ideally you would have an interest in the products and possess excellent customer service skills. Key responsibilities will include, but not be limited to:

  • Raising quotations, handling customer requests, answering customers telephone queries
  • Deal with / escalate problem calls
  • Process new orders within internal service level agreement and general order administration
  • Develop relationships with existing and new accounts
  • Provide pre-sales support

Skills & Experience:

  • Experience working in a busy sales environment
  • Excellent telephone manner and desire to provide superior customer service are essential
  • Must be able to work independently and deal with client requirements
  • Possess good interpersonal skills and be able to forge relationships with new and existing clients
  • Work well within a team
  • Good organisational skills, have good attention to detail and be able to meet objectives, meet deadlines
  • Being confident, thorough and collaborative
  • Motivated, responsible and enthusiastic individual looking to develop a career with an industry leader
  • Bathroom, plumbing, electrical or technical background would be an advantage, but not essential

Qualifications

  • GCSE Math A-B (or equivalent)
  • GSCE English A-C (or equivalent)
  • Computer literate

Required skills

  • Computer Literate
  • Customer Service
  • Telephone Manner

Reference: 33484678

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