Customer Service Advisor - Accident Repair Centre
£20,000 - £22,000 basic plus bonus scheme depending on experience
We are looking for a Customer Service Advisor for an Accident Repair Centre based in Basingstoke.
The company we represent is an innovator, setting new industry standards, with leading facilities that offer excellent working conditions within the Accident Repair Industry. Our client is passionate about delivering quality repairs and achieving first class customer satisfaction, whilst ensuring that throughout the repair process only environmentally friendly products and methods are used.
As a Customer Service Advisor you will be the first point of contact from the initial notification of repair through to the final handover of the vehicle back to the customer on completion. Throughout that time you will keep the customer, and work providers, updated on the repair progress.
The Successful Applicant
Will have experience of:
·Liaising with customers in person and on the telephone.
·Liaising with Insurance companies and updating on-line systems.
·Booking customers for estimates and repairs.
·Arranging collection and delivery of customer vehicles and courtesy cars.
·Checking vehicles in and out, and using check lists and video recordings when required.
·Producing the required paperwork for signature by the customer.
·Processing payments for customer policy excess and VAT, where applicable.
Your commitment to delivering a great customer experience and maintaining a good working relationship with the team and suppliers is important in this role.
The basic salary is £20,000 to £22,000 basic plus bonus scheme, depending on experience
Hours: 8.00am - 5.30pm Monday to Friday plus 1 Saturday morning in 4
Contact us today
If you have the skills and experience we are looking for and are within commutable distance of Basingstoke, we would welcome your application.
If we have not responded to your application within 10 working days please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
- Customer Satisfaction
- Customer Service
- Insurance Companies
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