Customer Service Advisor

Posted 16 January by Si Recruitment

My client has a fantastic opportunity for a Customer Service Advisor to join them at their Harrogate based Head Office. You will be responsible for assisting customers with queries regarding their insurance policies.

Working 37.5 hours over 5 days, including 1 or 2 Saturdays per month, and weekday shifts between the hours of 9am and 8pm.

Key Duties:

  • Offer verbal support and advice to customers when they have queries regarding their insurance policies, whilst doing this you must deliver a market leading standard of customer care
  • Provide administrative support where required, ensuring that all tasks are carried out accurately and efficiently within the required timescales
  • In addition to supporting customers, you will also be working closely with other functions within the business so building effective relationships with both colleagues, and customers, is key.

The Candidate

  • Upbeat, enthusiastic and passionate about helping customers
  • An effective communicator, with a good standard of written communication with the ability to be empathetic and understanding when speaking with customers and colleagues
  • An organised individual, who is able to work efficiently whilst maintaining attention to detail
  • On a day-to-day basis you will deal with a variety of different queries and tasks, therefore you will be adaptable and able to work methodically to make logical decisions

Reference: 33120952

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