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Customer Service Advisor

Posted 17 January by The Northview Group Easy Apply Ended

Overall Purpose of Job

The main responsibility of this role is dealing with the day to day telephone queries for the customer. This is to be done whilst maintaining a high quality of customer service through communication both internally and externally using appropriate methods to ensure that superior customer service is delivered.

Secondary responsibility is to work administration processes, helping to manage the workload of the administration teams. This is to be done with accuracy and a high level of attention to detail.

Key Accountabilities:

  • Highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the treat customer fairly principles are maintained.
  • Enthusiastic and focused individual who enjoys resolving customer queries.
  • Takes ownership for updating customer records
  • Can maintain focus in a fast moving business environment.
  • Carry out post, email and auto dialler duties.
  • To uphold and promote the Acenden customer experience framework to ensure we do the right thing for our customers, people and clients

Experience, Knowledge and Skills:

  • Experience of working within a fast paced environment with a desire to exceed expectations
  • To work as part of a team and manage change whilst adopting a positive attitude if faced with challenging situations.
  • Be able to deal with verbal and written instructions.
  • Microsoft office applications
  • Interpret and respond clearly and effectively to spoken requests over the phone or in writing.

Candidates will be effective at:

  • Experience of working within a fast paced environment with a desire to exceed expectations
  • To work as part of a team and manage change whilst adopting a positive attitude if faced with challenging situations.
  • Be able to deal with verbal and written instructions.
  • Microsoft office applications
  • Interpret and respond clearly and effectively to spoken requests over the phone or in writing.

Qualifications:

  • GCSE level or equivalent/ numerical and literacy

Reference: 32011492

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