Customer Service Advisor

Posted 30 May 2017 by TRI Consulting Featured

A luxury online retailer in SE London is currently looking for a number of Customer Service Advisors on an ongoing temporary basis

Key responsibilities are as follows

Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs

Ensure exemplary levels of customer service are displayed at all times

Take responsibility to improve product knowledge and advise customers on purchases

Take every opportunity to up-sell and accessorize outfits

Increase sales by being aware of current trends, styles and availability of products on the company websites

Understand individual and team KPIs and strive to exceed target set for telephony quality and sales

Liaise with other departments as necessary to meet customer demands

Anticipate, identify and resolve problems that could delay the release or movement of shipments

Utilize internal email management software to ensure correct categorization of customer queries and complaints

Report to the Premier Team Leader in the event of any customer query or complaint concerning the Premier Service

Manage workload effectively

This is a shift based role,Shifts vary each week over a 13 week period, with a maximum of 5 weekends worked, 37.5hrs per week shifted between 7.30am to 9.30pm

Essential Requirements

Must have an office based customer service background but would look at candidates who are currently working in fashion retail

Must be accessible to South London, so would not consider candidates in West or North London

Excellent communicator

Must be happy working shifts and working some weekends

Must be immediately available

Reference: 31931799

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