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Customer Service Advisor x10

Customer Service Advisor x10

Posted 24 September by Juice Recruitment Ltd
Easy Apply Featured Ended

Juice Cheltenham is delighted to be working in partnership with Ecotricity on their search for x10 Customer Service Advisors, based in central Stroud.

Duties

  • Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact.
  • Manage and adhere to service level and resolution targets for assigned customers
  • To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
  • To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
  • Continuous improvement - Provide constructive feedback, contribute and support process improvements that will drive increased customer satisfaction striving to improve our customers journey with us.

Skills/Experience

  • Previous contact centre, retail or hospitality experience
  • The ability to deal with customers over the phone
  • Excellent communication skills
  • GCSE - Maths and English - Level C+

This is a fantastic opportunity, if you would like to find out more information, we would love to hear from you.

Reference: 44183816

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