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Customer Service Advisor x 3

Customer Service Advisor x 3

Posted 16 October 2018 by Thomas Brown Recruitment
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Exciting Global Company looking for a three Customer Service Advisors to join the team in Northampton. The roles are permanent, full time positions

Candidates should be excellent English speakers.

Monday to Friday 9.00am - 6.00pm (occasional Saturday morning at month end if falls at the weekend) All overtime and weekend work if necessary is paid)

Job Overview:

The Customer Service Advisor receives incoming calls, e-mails, Faxes, Internet Queries, contracts & Written correspondence from our Consultants, responds to questions, correspondence, processes orders and supports our Clients and Consultants in building their businesses.

Essential Functions and Basic Duties:

  • Input and process orders & Applications into the order processing system
  • Research and respond to questions received from Consultants
  • Research and respond to questions concerning shipments, returns, exchanges and back orders
  • Provide information about company products, specials, marketing programs and business practices.
  • Communicate with Customer Service Supervisor when inquires require escalation due to authorization limits or are problematic
  • Respond to email inquires
  • Recommend process improvements to increase Quality and Customer Satisfaction
  • Other duties as assigned or required

Essential Job Requirements:

  • At least two (2) years previous high-level customer service experience
  • Computer skills, including Microsoft Word, Excel and Outlook programs
  • Possess excellent verbal and written communication skills
  • Thorough knowledge of policies, procedures , Success plan and products
  • Committed to providing excellent customer service at all times and supporting our Clients/Consultants in their businesses
  • Ability to navigate through multiple computer systems, both Windows and terminal-based

Performance Expectations:

  • Maintain an excellent record of punctuality and attendance
  • Work a flexible schedule, and overtime hours when requested to do so
  • Learn quickly, retaining and processing information efficiently
  • Demonstrate professionalism and a positive, can-do attitude when dealing with customers and co-workers
  • Perform as a team player in reaching team goals and departmental objectives
  • Handling of incoming and outgoing mail
  • You will be required to attend the annual conference plus a further two training sessions throughout the Country each year

Required skills

  • Calls
  • Correspondence
  • Customer Service
  • Order Processing
  • Queries

Reference: 36371389

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