Customer Service Advisor - Work From Home

Posted 6 days ago by Cordant Contact Centre
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Customer Service Advisor
Working From Home - Fully Remote
Offering £9.50 per hour - paid fortnightly!
Full time, Temp to Perm Contract
Start Date: 1st November 

We are currently recruiting for Customer Service Advisors to join our clients existing team, working remotely from home. 

The Role 
  • Handling inbound calls from existing customers and providing advice, support and assistance with all customer queries including but not limited to billing, payments, technical support, service/network issues, early life queries and general complaints.
  • Provide a professional and prompt yet personable customer service journey and seek opportunities to upsell.
  • Advisors will be required to run standard health checks with their customers on the call, profile the household and promote existing fibre and non-telco POL products and services to customers where the need has been established.
  • Using the inhouse system to log calls, queries, orders and amendments 
  • Working in line with client SLA's and KPI's 

The Person
  • Previous customer service experience would be desirable, our client will provide full training so we will consider candidates from all customer focused roles including; Call Centre, Retail, Hospitality, Travel, Sales etc.
  • A passion for customer service - always striving to give exceptional service and support 
  • Strong communication skills both verbal and written 
  • Eagerness and willingness to learn, our client is able to provide full training all they need is the right personality and attitude
  • Must be personable, professional and passionate
  • Strong IT skills are required.
Please note all candidates would be required to pass a basic CRB and Credit Check for this role and you will need to provide a Proof of Address prior to starting the role.

The Hours 
  • Working 5 days out of 7 between Monday to Sunday 
  • Working shifts between 8am - 8pm (7.5 hour shift per day)
  • Monday to Saturday shifts would be between 8am - 8pm
  • Sunday shifts would be between 9am - 6pm 
  • 37.5 hours per week
The Salary 

£9.50 per hour, paid fortnightly!
Apply now

Reference: 44346137

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