Customer Service Advisor
Working From Home - Fully Remote
Offering £9.50 per hour - paid fortnightly!
Full time, Temp to Perm Contract
Start Date: 1st November
We are currently recruiting for Customer Service Advisors to join our clients existing team, working remotely from home.
- Handling inbound calls from existing customers and providing advice, support and assistance with all customer queries including but not limited to billing, payments, technical support, service/network issues, early life queries and general complaints.
- Provide a professional and prompt yet personable customer service journey and seek opportunities to upsell.
- Advisors will be required to run standard health checks with their customers on the call, profile the household and promote existing fibre and non-telco POL products and services to customers where the need has been established.
- Using the inhouse system to log calls, queries, orders and amendments
- Working in line with client SLA's and KPI's
- Previous customer service experience would be desirable, our client will provide full training so we will consider candidates from all customer focused roles including; Call Centre, Retail, Hospitality, Travel, Sales etc.
- A passion for customer service - always striving to give exceptional service and support
- Strong communication skills both verbal and written
- Eagerness and willingness to learn, our client is able to provide full training all they need is the right personality and attitude
- Must be personable, professional and passionate
- Strong IT skills are required.
- Working 5 days out of 7 between Monday to Sunday
- Working shifts between 8am - 8pm (7.5 hour shift per day)
- Monday to Saturday shifts would be between 8am - 8pm
- Sunday shifts would be between 9am - 6pm
- 37.5 hours per week
£9.50 per hour, paid fortnightly!
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