Customer Service Advisor
Position: Customer Service Advisor
Location: Houghton Regis, Bedfordshire
Job type: Permanent, Part Time
Shift Pattern: 12 hours per week working Saturday and Sunday 7pm to 1am
A global medical devices company have an exciting opportunity for a Customer Service Advisor to join the business and work within our UK Headquarters Contact Centre.
You will be responsible for delivering world-class customer service, dealing with inbound calls, engaging with our internal and external customers.
Dealing with customer queries in a professional manner, ensuring that excellent customer service is delivered on every call.
Managing the customers expectation - delivering what is promised, keeping the customer informed and up to date at all times.
Seeking feedback from customers through the use of Customer Satisfaction Surveys
Identifying cross selling opportunities.
Taking ownership of customer complaints.
Arranging installations and cancellations of rental equipment.
Liaising and supporting Rental Service Technicians will enquiries.
ESSENTIAL SKILLS / EXPERIENCE:
Excellent telephone manner
Experience within a customer service environment
Excellent listening and communication skills
Good numerical skills
PC literate - MS Office including Excel, Word and Outlook
Excellent attention to detail
Excellent team player
A positive 'can do’ attitude displaying behaviours in line with our company core values
We are a global medical devices company with operations in over 100 countries. Our product portfolio encompasses specialist medical beds, mattresses, hoists, and DVT prevention equipment. We believe in ensuring the comfort and dignity of patients and residents and providing a safe working environment for caregivers and nurses.
In everything we do - we do it with people in mind.
A career with us gives you plenty of professional challenges. You will become part of an international company with a strong corporate culture and with ambitious plans for continued growth.
Please be aware that by applying for this role you are giving Arjo permission to store your information.
- Customer Queries
- Customer Service
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