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Customer Service Advisor - Wakefield

Posted 9 March by Cordant Contact Centre Ended

Customer Service Advisor - Temporary to Permanent role

Paragon Business Village - £8.79 per hour!

Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Wakefield. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:

  • Taking inbound calls from customers
  • Discussing products and service in relation to Credit Cards, Personal Loans and Current Accounts
  • Handling inbound calls you will develop skills to deliver the right outcomes for our members
  • You will need a willingness to learn as you develop your understanding and skills across our non-advised product range
  • Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them
  • Working within a fast paced environment

Ideal candidate experience:
Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

  • Have a willingness to learn.

  • Have the ability to follow processes and policies.

  • Be able to manage you time effectively.

  • Able to work under pressure & to high targets

Hours of work:

Shifts between 8am to 8pm Monday to Sunday - 35 hrs per week.

Current working hours are Monday to Friday between 8am-8pm, fortnightly Saturdays 9am-5pm

Shifts are given 6 weeks in advance.

Start date: 26th March 2018

Pay rate: £8.79 per hour

This is a fantastic temporary to permanent opportunity with lots of progression and development available.

** You must be able to pass a credit check and a CRB Check! **

Cordant People are an equal opportunity employer.

CPCC

Cordant Group is an equal opportunities employer

Required skills

  • Banking
  • Call Centre
  • Computer Literate
  • Customer Service
  • Finance
  • Telephony Experience

Reference: 34648412

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