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Customer Service Advisor - Wakefield

Posted 1 February by Cordant Contact Centre Easy Apply Ended

Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Wakefield. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:
Speaking to our customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to our success.

Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for our customers and how we can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague.

It's a challenging but supportive environment and we will provide you with all the training you'll need to succeed, we also provide you with ongoing support when you are in the role taking calls from our customers.

Ideal candidate experience:
Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Ideal skills:

  • Computer Literate

  • Have excellent Verbal and Written communication.

  • Have confidence in taking ownership for each call.

  • Be able to make and explain decisions clearly.

  • Have a willingness to learn.

  • Have the ability to follow processes and policies.

  • Be able to manage you time effectively.

  • Able to work under pressure & to high targets

Hours of work:

Between 6am to 10pm Monday to Sunday - 35 hrs per week.

Shifts are given 4 weeks in advance.

Pay rate: £8.45 per hour

This is a fantastic opportunity and we have a start dates in February. APPLY NOW!!


Cordant is acting as an Employment Business in relation to this vacancy.

Reference: 34373138

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