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Customer Service Advisor (vehicle disposals team)

Posted 5 February by Arval Group UK Ltd Featured Ended

About the role

Our remarketing team are responsible for the disposal of our vehicles at the end of contract. This is a busy team as we take back circa 200 vehicles each day from customers that need to be processed in a timely way to ensure we achieve maximum value when they are sold through online and physical auctions. We also need to make sure customers are satisfied.

In this role you will reconcile stock reports, check the status of vehicles as they go through the disposal process and then trouble shoot to ensure 'road bumps' are ironed out. You will have regular liaison with our suppliers (Auctions) as well as internal customers.

About you

We are looking for someone with a variety of skills to take on this role. Firstly you will need to have an ability to analyse information on Excel spread sheets so experience of pivot tables and Vlookups is important as is the ability to work on your own initiative.

You will also need superb customer service, relationship management skills and be a dedicated team player to be successful in this role.

Finally, good organisational, planning and communication skills and the ability to be adaptable are also a must as your workload will be high and varied.

About us

We make journeys happen. We are Europe’s number one and currently lease out 160,000 vehicles in the UK alone. Whether you are a plumber needing to fix a burst pipe for Ethel in her bungalow, or a budding millionaire travelling to close that big deal in the city; we can help you get there. We know it isn't just about getting from A to B. It's about so much more.

What's in it for you?

We are a friendly bunch - more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career. Our training is superb and this is an ideal entry role to our business that will open career doors for you.

We are located just off junction 16 of the M4 and offer free onsite parking and buses also service the business park. Cyclists too are well catered for with storage and showers or you can work out for free in our gym either on your own or in one of the many classes. You can then re fuel in our restaurant which offers a great selection of great meals at breakfast and lunch time as well as an on-site Costa Coffee and shop.

Our employees are really important to us so we all benefit from private healthcare, life assurance, excellent pension and a range of large company benefits, in addition to the competitive basic salary.

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.

Required skills

  • Customer Satisfaction
  • Customer Service
  • Telephone Manner
  • Internal Customers
  • MS Excel Pivot Tables

Reference: 34400321

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