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Customer Service Advisor - Temporary

Posted 26 February by Vanilla Recruitment Easy Apply Ended

We are currently recruiting for a Customer Service Advisor for a logistics company based in Kettering, on a temporary basis.

Our client is looking for an organised, positive minded individual who can work well under pressure and has the ability to multi task. You will be required to deal with challenging situations and stay calm and focused whilst problem solving. Ideally you will have a background in warehousing or logistics.

You will be working as part of a busy team dealing with queries and complaints. A self-motivated, resilient and confident individual would suit this role.

Duties and responsibilities:

  • Receive incoming customer enquiries
  • Resolve customer queries accurately and efficiently
  • Make outbound calls to provide feedback as necessary
  • Manage a high volume of incoming calls
  • Providing full administrative support to the Customer Service team
  • Chasing order delivery times on behalf of customers
  • Booking orders in and arranging deliveries
  • Dealing with basic pricing enquiries and providing quotations
  • Answering incoming calls and dealing with customer queries
  • Problem solving and dealing with complaints
  • Raising all necessary paperwork and documentation required by the team
  • Keeping systems updated with new information relating to client accounts

Skills and experience required:

  • Experience of working in a customer service environment, preferably over the telephone
  • PC literate in Microsoft Office (particularly Excel and Word)
  • Ability to multi task
  • Confident telephone manner
  • Excellent verbal and written communication skills
  • Good attention to detail
  • Ability to work effectively within a team


  • Monday to Friday- various shifts - 8am-6.30pm, 8am-5pm, 9am-6pm - flexibility required

Salary and benefits:

  • £8.00 - £9.00 per hour dependent on experience

Reference: 34557816

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