What is the job like?
This job involves understanding customer requirements and identifying the best solution in line with company processes and procedures.
As the first point of customer contact, you will enjoy helping people and be able to remain calm when dealing with customer complaints.
You will need to be motivated to deliver your objectives and comfortable dealing with a high volume of inbound calls.
The team environment is lively and co-operative, with a strong work ethic.
New entrants receive a high level of support.
The role also provides a great opportunity to learn the business and engage with your customer base
35 hours per week
Shifts to cover Monday - Friday 8am - 8pm, Saturday - Sunday 9am- 5pm
As part of the larger business park, there's a staff restaurant, newsagent, Costa Coffee - perfect for that morning treat - an ATM, and great car park facilities.
We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. So we have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.
There are exclusive discounts for RSA staff from our supply partners, including at Interflora, thehut.com, Sunglass Hut, H. Samuel The Jeweller, Thornton's Chocolates, Debenhams, and American Express.
What will I be doing?
Working within a busy team, you will contribute to the delivery of the team targets by achieving your own objectives effectively.
Responding to high volumes of inbound telephone calls from insurance customers, you will act as first port of call for claims cases or complaints within your own authority limit.
You will proactively manage your customer's expectations in order to achieve 100% satisfaction and retention.
What do I need to be successful in this role?
Well to start with, you'll need to be a driven and motivated team player with a hardworking, can do attitude and a passion for delivering excellent customer service.
If you have experience of the insurance sector, this is highly desirable, although not essential as we believe good customer services skills, gained within a retail or office environment are transferable.
You'll need lots of initiative, an affinity for problem solving as well as an ability to work to set targets and remain calm under pressure.
You will also be able to organise and prioritise your workload effectively.
Naturally you will be an expert communicator who can relate well to customers and colleagues alike.
Finally a high level of enthusiasm, resilience and a good sense of fun will stand you in good stead.
At RSA we're all about delighting customers. Our Pet Insurance Telephony Handlers deliver outstanding service to each and every individual who contacts our Call Centre in Lynchwood, Peterborough.
We're looking for positive and enthusiastic people on a 6 month temporary basis working 35 hours per week, to join our inbound customer service teams. We're not worried about what you've done in the past, just show us your dedication and passion for delighting customers... Everything else we can teach you!
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