Customer Service Advisor Summer contract

Posted 22 May by Allianz Partners

Looking for summer work? We are currently recruiting for a number of positions within our International Motor Assistance team. You will need to be available from the 10th June to the end of September/beginning of October. If you have the required skills and experience and looking for a challenging role in a fast paced environment, this could be the opportunity you are looking for!

Hours: 35 hours per week. Monday - Sunday between 7am and 10pm

The Role: To handle all incoming and outgoing telephone calls in a prompt and courteous manner for customers requiring roadside assistance whilst travelling in Europe.

Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
• To ensure that the relevant Team Manager/Manager is informed of any service failure or potential problem

File Management
• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner
• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
• To ensure that all benefits are applied in the most cost effective manner

File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems

Essential Skills & Attributes
• Good standard of general education
• English Language GCSE A - C level or equivalent
• A genuine desire to provide a high level of customer service
• Experience of working within a customer service environment
• Excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Good geographical knowledge
• Proven experience of providing a quality customer service within a pressurised environment
• Enthusiastic
• Diplomatic
• Calm under pressure
• Assertive
• Flexible

Desirable Skills & Attributes
• Basic technical understanding of vehicles
• Experience of working in the automotive industry

• French/Spanish speaker

Required skills

  • Call Centre
  • Customer Complaints
  • Customer Service
  • Outbound Calls
  • inbound calls

Application questions

Are you available from the 10th June 2019?
Are you available until the end of September 2019?
Do you have telephone based customer service experience?
Do you live within a five mile radius of Croydon?

Reference: 38042933

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