Customer Service Advisor - Social Media Specialist

Posted 25 January by Think Specialist Recruitment

Think Specialist Recruitment have registered a Customer Service Advisor position with a nation-wide client based in their offices on the outskirts of Coventry as a Social Media Specialist. This is a fantastic opportunity to kick start your career and gain some valuable experience within such a large company to tech-savvy social media users.

Situated close to Coventry Airport, these offices are just a 10 minute walk from public bus routes and easily accessible via car with an on-site free to use car park.

We are currently looking for confident candidates that excel in delivering a high level of customer service. Not only can we guarantee a supportive and welcoming team to join but an excellent opportunity to join a fast growing company.

Before applying for this role please take note of the following shift pattern which is not flexible and you must be able to work:

  • Monday, Tuesday, Thursday and Friday - 7am-4pm
  • Saturday - 9am-6pm
  • Wednesday and Sunday - Days off

Duties to include:

  • To answer inbound customer and client queries via social media channels (Facebook, Twitter, Website queries etc.)
  • Deal with customers emails and respond to queries
  • Track orders and confirm delivery timescales
  • Track drivers to check on deliver whereabouts
  • Ensure all customer emails are actioned within agreed timescales
  • To communicate effectively and professionally with all clients and customers to ensure that all manners are resolved in a satisfactory way

Candidate requirements:

  • Excellent communication skills - both written and verbal
  • Experience within customer service - contact centre, retail or hospitality
  • Very knowledgeable and capable of using all social media formats
  • Ability to pick up new systems quickly
  • A true team player
  • A hard working and professional attitude towards work

If this sounds like the role for you then please get in touch today - we want to hear from you! Send us your CV or why not call into the office to discuss your application with one of our consultants -.

Looking for the next step in your career? Think Specialist Recruitment.

Application questions

Are you able to work the shift pattern specified in the job advertisement?
Are you confident in using all forms of social media to communicate with others?

Reference: 34321857

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