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Customer Service Advisor - Social Media Specialist

Posted 25 January by Think Specialist Recruitment Ended

Think Specialist Recruitment have registered a Customer Service Advisor position with a nation-wide client based in their offices on the outskirts of Coventry as a Social Media Specialist. This is a fantastic opportunity to kick start your career and gain some valuable experience within such a large company to tech-savvy social media users.

Situated close to Coventry Airport, these offices are just a 10 minute walk from public bus routes and easily accessible via car with an on-site free to use car park.

We are currently looking for confident candidates that excel in delivering a high level of customer service. Not only can we guarantee a supportive and welcoming team to join but an excellent opportunity to join a fast growing company.

Before applying for this role please take note of the following shift pattern which is not flexible and you must be able to work:

  • Monday, Tuesday, Thursday and Friday - 7am-4pm
  • Saturday - 9am-6pm
  • Wednesday and Sunday - Days off

Duties to include:

  • To answer inbound customer and client queries via social media channels (Facebook, Twitter, Website queries etc.)
  • Deal with customers emails and respond to queries
  • Track orders and confirm delivery timescales
  • Track drivers to check on deliver whereabouts
  • Ensure all customer emails are actioned within agreed timescales
  • To communicate effectively and professionally with all clients and customers to ensure that all manners are resolved in a satisfactory way

Candidate requirements:

  • Excellent communication skills - both written and verbal
  • Experience within customer service - contact centre, retail or hospitality
  • Very knowledgeable and capable of using all social media formats
  • Ability to pick up new systems quickly
  • A true team player
  • A hard working and professional attitude towards work

If this sounds like the role for you then please get in touch today - we want to hear from you! Send us your CV or why not call into the office to discuss your application with one of our consultants -.

Looking for the next step in your career? Think Specialist Recruitment.

Reference: 34321857

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