Customer Service Advisor - Smart Metering
Eversmart are at the forefront of the smart revolution, providing flexible, low cost energy with smart technology and exceptional customer service. With eversmart you won't and confusing tariffs, jargon and contracts, just a simple, transparent and affordable system that elegantly meets your home energy needs with innovative technology and smart customer services.
Eversmart are currently on the look out for Smart Meter Planners to join the growing team.
About the role
As a Smart Meter Planner you'll be responsible for a team of Dual Fuel Smart Metering engineers, ensuring they're booked to capacity and working at maximum efficiency.
You will be a part of the SMART team offering support to the field engineering team to deliver excellent standards of customer service for our valued customers. You will be required to liaise with the engineers and field management team to ensure all works scheduled are adhered to and completed within set Service Level Agreements.
You will need to manage your work load and prioritise daily duties efficiently whilst communicated identified risks effectively.
A friendly, approachable person is a necessity as the successful candidate will be working as part of a small team with the oppertuntity for quick progression. Your core working hours would be a 37.5 hour week between Monday to Friday 8am 8.00pm but we do require candidates to be flexible to work overtime.
Skills & Qualifications
- Working knowledge of Microsoft Office, Excel, Word and PowerPoint desirable
- Excellent communication skills both written and verbal. Customer Service experience is invaluable
- Attention to detail high accuracy level
- Deadline driven
- Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods
- Excellent organisation skills
For more information get intouch direct with Jordan.Benbow @ eversmartenergy.co.uk
All applicants will be required to attend a face to face interview, pass a Basic CRC Check and provide references from previous employers which will be checked to verify technical ability
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