Customer Service Advisor (Remarketing)
About the role
Our remarketing team are responsible for the disposal of our vehicles at the end of contract. This is a busy team as we take back circa 200 vehicles each day from customers that need to be processed in a timely way to ensure we achieve maximum value when they are sold through online and physical auctions. We also need to make sure customers are satisfied.
In this role you will reconcile stock reports, check the status of vehicles as they go through the disposal process and then trouble shoot to ensure 'road bumps' are ironed out. You will have regular liaison with our suppliers (Auctions) as well as internal customers.
We are looking for someone with a variety of skills to take on this role. Firstly you will need to have an ability to analyse information on Excel spread sheets so experience of pivot tables and Vlookups is important as is the ability to work on your own initiative.
You will also need superb customer service, relationship management skills and be a dedicated team player to be successful in this role.
Finally, good organisational, planning and communication skills and the ability to be adaptable are also a must as your workload will be high and varied.
Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.
What's in it for you?
We are a friendly bunch - more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career. Our training is superb and this is an ideal entry role to our business that will open career doors for you.
We are located just off junction 16 of the M4 and offer free onsite parking and buses also service the business park. Cyclists too are well catered for with storage and showers or you can work out for free in our gym either on your own or in one of the many classes. You can then re fuel in our restaurant which offers a great selection of great meals at breakfast and lunch time as well as an on-site Costa Coffee and shop.
Our employees are really important to us so we all benefit from private healthcare, life assurance, excellent pension and a range of large company benefits, in addition to the £18-20,000 basic salary.
Here is a recent video we put together that shows life at Arval - we hope you enjoy:
If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.
- Communication Skills
- Customer Service
- Microsoft Excel
- Pivot Tables
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