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Customer Service Advisor - Phone work

Posted 21 February by Optima Legal Services Easy Apply Ended

We are excited to be building a team of driven and committed telephony people, to join our team to provide the re-mortgage department with effective, high quality and professional Customer service, ensuring the smooth running of the department and progress of caseloads through to pre completion and post completion, whilst adhering to department processes and targets and that client and customer relationships are managed to a professional and exceptionally high standard.

About Optima Legal

Optima Legal is a fully regulated law firm that enjoys a successful 30 year track record of providing the UKs leading financial services organisations and corporate institutions with a range of customer focussed legal services.

Part of Capita plc, Optima Legal successfully combine over 30 years’ experience as a trusted law firm with the operational expertise of the UK’s leading technology-enabled business process outsourcing provider.

Optima Legal has an exciting growth agenda for 2018 and beyond, with a dynamic new service strategy now in place and new substantial client contracts already secured. Due to this continued success we are looking for people to come and join us and be part of our exciting journey. Whether you’re looking for greater recognition for your skills and experience, an opportunity to raise your profile and quickly advance your career or even a better work life balance, we can help you achieve your goals.

Your skills and experience

  • Team player
  • Excellent written and verbal communication skills
  • Good organisation skills
  • Ability to work in fast paced environment
  • Ability to prioritise and use initiative
  • Excellent customer service skills
  • Great attention to detail

What’s in it for you?

At Optima Legal, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we also give you 23 days’ holiday (rising to 27 days with service and the option to purchase even more) , relevant qualification sponsorship (terms apply), pension scheme, company life assurance and access to a wealth of voluntary benefit options including; child care vouchers, share plan schemes, additional life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now

Required skills

  • Call Centre
  • Customer Service
  • Volumes
  • Remortgage

Reference: 34523272

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