Customer Service Advisor - Part Time

Posted 30 August by Utilita Energy Ltd

About Us

We are inviting candidates to apply for an exciting position at Utilita working as a Part-time Customer Service Advisor based in our head office in Chandlers Ford.

Offering a competitive salary, plus a company bonus, corporate rewards scheme, Paid Holiday plus bank holidays and much more....

What You'll Be Doing

You will be the first point of contact for our customers, deliver them a first-class customer experience by taking ownership of every call you receive, answering customers questions, resolving technical problems and delighting them at every opportunity.

If you have the ability to give great customer service, also, be able to work to set targets and help make Utilita a better place to work. We welcome your application.

Come and join our fun and friendly team within our vibrant Contact Centre, where no day is ever the same at Utilita.

What We're Looking For

We are looking for customer service focussed individuals who are able to use their existing knowledge and initiative to assist our customers and keep our thriving business driving forward.

Successful candidates will demonstrate excellent customer service skills. Be professional, have an excellent telephone manner along with strong communication and interpersonal skills, particularly around understanding the customer's needs, so a strong empathetic approach is needed.

Working hours are 10am - 2pm - Monday to Friday and 10am - 2pm on Saturdays.

Customer Service and Contact Center experience is an advantage but not essential as we provide you with a six-week training course to give you all the tools you need to excel.

If successful you must be available to attend 100% of the six week training period that starts on Monday 23rd September. Training hours are Monday - Friday 8.30am - 2.30pm for the duration of training.

Reference: 38799134

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