Customer Service Advisor Part Time 16 hours per week

CUSTOMER SERVICE ADVISOR REQUIRED FOR AN ASAP START!! BASED IN COVENTRY INITIALLY A TEMP TO PERM CONTRACT (£9.20PH EQUIVALENT OF £17937 SALARY) RISING TO £18603 AFTER PROBATION + 25 DAYS HOLIDAY + FREE PARKING! THIS IS PART TIME 16 HOURS PER WEEK FLEXIBLE ON DAYS

My client is a fantastic established and stable organisation who are looking for a Customer Services Advisor on an initial temporary to potential permanent part time basis. This is a true Customer Service position rather than a large call centre with an emphasis of providing the best service possible for its customers. The working hours are 8.30am - 5pm or 9am - 5.30pm Monday to Friday (no weekends!) so very sociable hours. This is a great opportunity to join a company who see all employees as more like family than a number where you can truly make a difference.

[ The role ]

• Front line telephone response to customers/end users
• First point of contact for after sales customer queries
• Investigation & resolution of customer enquiries
• Ensure all data recorded correctly for warranty and quality monitoring purposes
• Accurate maintenance of company records both manually & electronically
• Process replacement products in a timely manner
• Effective communication with other internal departments to ensure effective co-ordination of shared responsibilities
• Participate in product training as required
• Working as part of a team to streamline processes and ensure best customer service
  
  

[ Person and skills required ]

• Excellent experience within a Customer Service environment ideally call centre
• Customer centric to deliver the best service possible
• A good sense of humour and personality
• Ability to work within a team as well as on own initiative
• Own transport or good public transport links from Coventry city centre
• Good IT skills including MS Office

If you believe you have the skills/experience for this exciting opportunity please apply ASAP!