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Customer Service Advisor Part Time 16 hours per week

Customer Service Advisor Part Time 16 hours per week

Posted 28 September 2020 by Proftech Talent Ltd
Easy Apply Ended

CUSTOMER SERVICE ADVISOR REQUIRED FOR AN ASAP START!! BASED IN COVENTRY INITIALLY A TEMP TO PERM CONTRACT (£9.20PH EQUIVALENT OF £17937 SALARY) RISING TO £18603 AFTER PROBATION + 25 DAYS HOLIDAY + FREE PARKING! THIS IS PART TIME 16 HOURS PER WEEK FLEXIBLE ON DAYS

My client is a fantastic established and stable organisation who are looking for a Customer Services Advisor on an initial temporary to potential permanent part time basis. This is a true Customer Service position rather than a large call centre with an emphasis of providing the best service possible for its customers. The working hours are 8.30am - 5pm or 9am - 5.30pm Monday to Friday (no weekends!) so very sociable hours. This is a great opportunity to join a company who see all employees as more like family than a number where you can truly make a difference.

[ The role ]

  • Front line telephone response to customers/end users
  • First point of contact for after sales customer queries
  • Investigation & resolution of customer enquiries
  • Ensure all data recorded correctly for warranty and quality monitoring purposes
  • Accurate maintenance of company records both manually & electronically
  • Process replacement products in a timely manner
  • Effective communication with other internal departments to ensure effective co-ordination of shared responsibilities
  • Participate in product training as required
  • Working as part of a team to streamline processes and ensure best customer service

[ Person and skills required ]

  • Excellent experience within a Customer Service environment ideally call centre
  • Customer centric to deliver the best service possible
  • A good sense of humour and personality
  • Ability to work within a team as well as on own initiative
  • Own transport or good public transport links from Coventry city centre
  • Good IT skills including MS Office

If you believe you have the skills/experience for this exciting opportunity please apply ASAP!

Reference: 40968981

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