Customer Service Advisor - Nordic

Posted 15 March by Prestige Appointments
Ending soon

Customer Service Advisor - Nordic, St. Albans, £24,000 + 10% Bonus Benefits

Are you an enthusiastic individual with a passion for first class Customer Service?


Do you speak fluent Swedish AND one of the following languages: Finnish or Norwegian or Danish?

If this describes you I would love to hear from you as my client, a prestigious organisation based in St Albans, are expanding their customer service team and looking for the best calibre of candidates to join their successful team!

Customer Service Key Tasks:

  • Receive inbound calls and emails
  • Respond to product queries by having an excellent knowledge of the merchandise
  • Contacting customers about promotions, updating their order status, and coaching them on our ordering platform
  • Provide updates on stock availability
  • Provide alternative suggestions where necessary to benefit the customer and company
  • Provide excellent service levels
  • Handle escalations effectively and professionally
  • Process orders

Customer Service Required Skills and Experience:

  • A fluent Swedish speaker with excellent skills in either Finnish, Norwegian or Danish, both spoken and written
  • Clear diction and command of English
  • Previous customer service experience in an office environment
  • Previous B2B Customer Service experience would be advantageous

Working hours: Mon - Fri 08:00 - 16:30 with one hour for lunch

Please only apply for this position if you are fluent in Swedish and one of the following languages (Finnish, Norwegian or Danish).

Keywords: Customer service, Sales administrator, Customer Service Advisor, Account Controller, Account Coordinator, Internal Account Manager, Account Manager, Finnish, Swedish, Scandinavian, Nordic, SAP.

Locations: St Albans, Hemel Hempstead, Watford, Radlett, Borehamwood, London Colney, Elstree, Potters Bar, Edgware, Stanmore, Hatfield, Welwyn Garden City, Luton, Dunstable, Hertfordshire, Bedfordshire, Buckinghamshire.

Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK. Established in 2005 - 'Placing People in Positions They Fit’ across the UK.

Required skills

  • B2B
  • Customer Service
  • Danish
  • Norwegian
  • Swedish

Application questions

Do you speak fluent Swedish and English?
Do you speak one of the following languages fluently (Norwegian, Danish, Finnish)?

Reference: 37527119

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