Customer Service Advisor - must be able to work Saturdays

Posted 6 April by Accountancy Action Easy Apply

Customer Service Advisor
£20000 per annum

40 hours per week

10am - 6pm 5 days a week (no sundays, one of the days must be a Saturday, with one day in the week)

**This role is suited for someone with previous customer service experience from a head office or retail environment**

My client based in the Biggleswade area are looking to take on a Customer Service Advisor to assist with all customer queries.

You will be responsible on a day to day basis for:

  • Answering the Support Lines and logging all contact.
  • Calling customers to make sure they are satisfied with service and cases are closed appropriately.
  • Progressing Cases until resolution, making sure the customer is always kept up to date.
  • Escalating customer cases to the Support Manager when necessary.
  • Liaising with technical staff to ascertain best way to solve issues.
  • Liaising with colleagues and customers to provide a professional service.
  • Update IT systems as necessary to maintain a contact database.

If this position is of interest, please apply below.

Required skills

  • Admin
  • Customer Service
  • Retail

Reference: 34841853

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