Customer Service Advisor, Luton - fantastic company, growing business!

Would you love an opportunity to prove your customer service experience in a role where you can grow and develop, working for a successful, well-known brand?

We are currently recruiting for a Customer Service Advisor to join our lovely client, based in central Luton.

You will be joining a highly respected company who manufacture and sell a high-end, luxury brand. This is a fantastic opportunity to prove your skillset and capabilities within a growing business and supportive environment.

Key Responsibilities:

  • Liaising with customers via phone, email and web-chat
  • Fulfilment of web and mail order, collating all web orders placed
  • Taking payments over the phone, checking payments/orders to ensure any fraudulent activity is dealt with appropriately
  • Ensuring the despatch of all orders happens within required time frame of 3-5 working days
  • Weekly reporting of sales and unit movement
  • Liaison with web team to ensure that trends/customer comments/buying trends are fed back and
  • Assist with all customer queries from order enquiries, faulty goods, returns, complaints, info and personal shopping
  • Managing and administration of web and mail order returns, refunds, exchange or replacement
  • Collating information and reporting monthly figures

Person Specific:

  • Exceptional customer service skills
  • Well-spoken with good, clear English
  • Minimum GCSE education, with grade C or above in Maths and English
  • Strong organisational skills
  • Excellent communication skills, both written and verbal
  • Great attention to detail
  • Well presented
  • Positive attitude
  • Flexible and adaptable to change

Salary: competitive

Hours: Monday to Friday, 9am - 5:30pm

Benefits include: 20 days holiday rising to 25 after service and your birthday off, discounts, café facilities, modern beautiful offices and a great place to work!

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.

Required skills

  • Admin
  • Calls
  • Customer Service
  • Luxury
  • Retail

Application questions

Strong customer service skills?
Confident and clear verbal and written communication skills?

Reference: 34837891

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