Customer Service Advisor, Luton - fantastic company, growing business!

Posted 15 March by Red Door Recruitment Limited

We are currently recruiting for a Customer Service Advisor to join our lovely client, based in Luton.

The successful candidate will be joining a highly respected company who manufacture and sell a high end, luxury brand. This is a fantastic opportunity to prove yourself within a growing business and supportive environment.

Key Responsibilities:

  • Web and mail order fulfilment, collating all web orders placed
  • Taking payments over the phone, checking payments/orders to ensure and fraudulent activity is dealt with appropriately
  • Despatch of all orders within company time frame of 3-5 working days
  • Weekly reporting of sales and unit movement
  • Liaison with web team to ensure that trends/customer comments/buying trends fed back into future planning
  • Managing live chat as necessary
  • Managing the web warehouse
  • Assist with all customer queries from order enquiries, faulty goods, returns, complaints, info and personal shopping
  • Resolving all queries in appropriate time frame
  • Ensure customer feedback is communicated to the appropriate channels
  • Managing and administration of web and mail order returns, refunds, exchange or replacement
  • Collating information and reporting monthly figures
  • Assist in providing reception services; answering calls, emails, greeting guests

Key Skills and Attributes:

  • Exceptional customer service skills, well-spoken with good, clear English
  • Strong organisational skills
  • Excellent verbal and written communication
  • Attention to detail
  • Good sales focus to drive sales forward
  • Well presented
  • Positive attitude
  • Flexible and adaptable to change

The ideal candidate will have a good understanding of luxury brands with proven experience in providing a high level of customer service.

Candidates will also ideally have a minimum education of GCSE in both Maths and English, grade C or above.

Salary: Undisclosed

Hours: Monday to Friday, 9am - 5:30pm

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.

Required skills

  • Admin
  • Calls
  • Customer Service
  • Luxury
  • Retail

Application questions

Strong customer service skills?
Confident and clear verbal and written communication skills?

Reference: 34694446

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