Customer Service Advisor - Loughborough

Posted 19 October by Cordant Contact Centre

We are currently in search of people just like you to work with us in our Customer Service Department. Our Customer Service Team are a pretty focused bunch of people. They have a real passion for ensuring the teams are resolving customer issues right the first time where possible. They also play an integral role in the supervision and development of the Customer Services department. Thanks to this inspiring way of working, our team is growing more successful day on day, and as a result we need more people to join us!

So what knowledge, skills and abilities do you need for this role?

  • Possess the necessary listening and communication skills required to resolve customer queries in a timely manner
  • Have an ability to overcome objections
  • Self-Motivated and enthusiastic with a positive attitude
  • Flexible and resilient
  • To remain calm, objective and professional at all times
  • Must be able to communicate effectively with customers using an excellent verbal and written manner

So what will you do as a Customer Service Advisor?

As a Customer Service Advisor you will provide first time resolution to customer queries in an effective, efficient and courteous manner. Provide guidance and support on a range of company products and services within a contact centre environment. To handle all customer contact including but not limited to, service calls, order fulfilment calls and written and e-mail correspondence.

You'll also enjoy one of the best and broadest benefits packages in retail, which includes great discounts and even birthday surprises!

Our Client are Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

Cordant is acting as an Employment Business in relation to this vacancy.

Reference: 33587908

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