Customer Service Advisor - Logistics Background Essential - £18,000 - Lichfield

Posted 5 October by Groomfield Recruitment Ltd
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Groomfield Recruitment are working on behalf of their prestigious and expanding client based in Fradley. We are looking for Customer Service Advisor to start ASAP on a Temporary-Permanent basis.

**Previous distribution/logistics experience within a Customer Service role is essential**

Job Responsibilities:

  • Be conversant and comply with, all relevant requirements of the company Health & Safety Policy/Health & safety Management System.

  • At all times work in accordance with all relevant Safe Working Practices, Work Instructions and Health & Safety training/briefs.

  • Comply with all Site and Company Health & Safety Rules.

  • Promptly report any unsafe acts or conditions observed in the workplace to supervision or management.

  • Promptly report all accidents and 'near misses' in accordance with Company procedures.

  • Confirm the book in details for all consignments requested as book in are action by depot, progress as necessary

  • Complete allocated customers live checks

  • Job preadvise- when applicable advise network member of requirements and special instruction

  • Job progress- monitor progress of consignments, especially when special requirements have been requested and feedback to customer as necessary

  • Ensure calls answered in <2 min

  • Respond to email and faxed communications in timely manner

  • Ensure customers' issues are escalated as necessary

  • All Communications are noted against the consignment number on Sirius

  • "Own the call" - only pass on specialised requests

  • Ensure we are professional at all times

  • ADR / Additional charges- where applicable raise against network member or raise charges to customer

  • Missing goods- are escalated to Supervisor/ Customer Service Manager or KAM

  • Returns- all return freight is actioned as requested and the relevant paperwork is raised to accompany freight

  • Discrepancies - are investigated and necessary action taken

  • Where requested extra reports / work allocated by management team

Hours and Salary

£18k per year, 25 days Holiday plus stats. Temp to Perm.

It is 40 hours per week with set shifts:

8am - 4.30pm

8.30am - 5pm

9am - 5.30pm

9.30am - 6pm this may change to a later start and later finish

**Previous distribution/logistics experience within a Customer Service role is essential**

*Please note; due to the high volume of CV’s we receive, if you do not receive a response within 5 working days, please assume on this occasion you have been unsuccessful*

Required skills

  • Customer Base
  • Customer Satisfaction
  • Customer Service
  • Logistics

Reference: 34125817

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