Customer Service Advisor - Liverpool

Posted 12 March by Randstad Financial and Professional Easy Apply
Are you a customer orientated individual who strives to provide exceptional customer service and always looks to better the customer's experience. As a Customer Care Advisor, you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

Working Hours; Full time hours Rotational - 12pm-11pm Monday-Sunday
Starting Salary; £19,665
Location; Liverpool Wavetree Technology Park

As a Customer Advisor, your main responsibilities will involve:
* Proactively welcoming customers to a regional portfolio of Premier Core Accounts via outbound calling the regional portfolio in line with the contact strategy to deliver strong relationships with your customers (those who have 75k income and/or over 100k assets)
* Understanding the customers query, looking at the situation from different angles to offer the best solution
* Re-actively managing via inbound calls, collaboratively with a group of other Premier Relationship Bankers
* Liaising with other departments to resolve customer queries

As a Customer Care Advisor, your skills and qualifications will include:
* A genuine interest in the customer
* The ability to demonstrate service in a customer-facing role
* The right attitude, personality, potential and skills to provide excellent customer service and case ownership
* Experience of working towards personal objectives and standards
* The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures

Customer's deserve the best and the same goes for you, that's why the company will provide you with a range of benefits, flexible hours and all the tools to support you to become the best you can be. If you believe you are the ideal candidate for this role, apply now.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Required skills

  • Banking
  • Call Centre
  • Customer Service
  • Telesales
  • Inbound

Reference: 34663418

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